Improving Your Quality Output – quality connection

What is the purpose of CAPA?

Auditing your system is one of the most effective ways to identify non-conformances.

How do you document customer complaints?

What is the difference in Corrective Action and Preventive Action?

Sending CAPA complaint record/findings to your vendor will have a negative impact on your product quality.

An Internal Audit assesses:

For Root Cause analysis you should look at the technician, material, process & equipment, and dentist.

Focusing on effective internal customer service cuts costs and increases productivity.

Which of the following may NOT meet your external customer’s expectations:

The goal for your quality output is to implement optimal solutions by using your quality system to periodically improve the effectiveness and efficiency of your lab’s performance.