The effectiveness of your dental lab Quality System can be measured in many ways, but the primary factor is how you reduce customer complaints.
Documenting them is required, however, how you follow through with corrective action is the determining factor for reducing the dental lab cost of remakes. There are national average remake numbers available through various sources, but if you use those numbers as a comparison of your remakes how do you know you’re comparing apples to apples? This course will take you through methods that will provide you with a true picture of how to handle customer complaints, and how to use CAPA, as well as cover the Medical Device Reporting Requirements for documenting complaints against Class II devices. This is a pre-recorded webinar. Please disregard any reference to submitting Course # in the presentation to request continuing education credit.